01
Contact support
Email us with your registered phone number. We usually respond within 1–2 business days.
support@olwyz.com →Help & support
Questions happen. We’re here to help you move forward.
Get clear guidance about your Olwyz account, privacy, listings, and local transactions from our support team.
Typical response1–2 business days
Your requestsHandled with care
02
Privacy requests
Questions about data access, retention, or deletion can go to our support inbox.
View Privacy Policy →03
Delete your account
You can delete your account in the app, or follow the web instructions for Google Play compliance.
Account deletion guide →Quick answers
Common questions
Everything you need to know before contacting the support team.
How does buying and selling work?
Sellers post listings. Buyers browse, chat, and may send offers. Price, payment, meetup, and handover are agreed directly between users. Keep negotiation in Olwyz chat when possible.
Does Olwyz process payments?
No. Unless a future paid Platform feature explicitly says otherwise, Olwyz does not process user-to-user sale payments or hold funds in escrow.
What should I do if I was scammed?
Stop further payment, preserve your Olwyz chat history, and email support@olwyz.com with your phone number, listing link, and a short summary. For serious fraud, also contact local authorities. Olwyz is not responsible for user-to-user disputes, payments, or offline meetings.
Where can I find the legal documents?
Read our Privacy Policy and Terms of Service.