Google Play · Account deletion
Delete your Olwyz account & data
Olwyz supports account deletion. Use the in-app flow whenever possible. If you cannot open the app, email us and we will process your request.
- In the Olwyz app
Open Profile → choose Delete Account → confirm. This deactivates your profile and removes active listings from public view.
- Or request by email
Send a message to support@olwyz.com or privacy@olwyz.com from an address you can access, and include:
- Your registered mobile number (with country code)
- The name shown on your Olwyz profile
- A clear request to delete your account and associated personal data
We will verify ownership of the account before deletion.
What is deleted or deactivated
- Your profile is deactivated and removed from public discovery.
- Active listings are removed from public search/browse.
- Device notification tokens linked to your account are unregistered.
What may be retained
As described in our Privacy Policy, some records may be retained where needed for dispute handling, fraud prevention, legal compliance, or enforcement of our Terms — for example chat messages visible in another user’s inbox, completed sale/review records, or data required by law. Backups may persist for a limited period before deletion.
Typical processing time for email requests: up to 7 business days after we verify the request. For urgent safety issues, mention that in the subject line.